Returns & Exchanges

What is your return policy?
We want you to feel completely satisfied with your purchase. If you are not satisfied for any reason, you may return an unused item within 1 Year from the o...
Mon, Nov 2, 2020 at 12:16 PM
How do I return merchandise?
Returning merchandise is as easy as 1-2-3 at GoalieMonkey.com. Call Customer Service at (888) 945-4295 to initiate your merchandise return. Be prepared...
Mon, Nov 2, 2020 at 12:21 PM
Who pays for shipping a return?
Return shipping cost (the cost to send an item back to our warehouse) is like or comparable to your cost of driving to any store for returning an item, whic...
Mon, Nov 2, 2020 at 12:25 PM
Can I exchange an item for another?
If you purchased a product from us that you wish to exchange for an alternative, you can return the item for a refund or store credit and simply place a new...
Mon, Nov 2, 2020 at 12:26 PM
How will I be refunded?
Please view our Return Policy for a list of what is considered ineligible for Return. Refunds do not apply to the cost of shipping or oversized handling cha...
Mon, Nov 2, 2020 at 12:26 PM
I received a defective product, can I return it?
An item that was discovered to be defective upon receipt can be replaced or returned for a full refund if the item hasn't been used. Please contact cus...
Mon, Nov 2, 2020 at 12:27 PM
What happens if I refuse a delivery?
If you refuse delivery, a credit will be issued for the price of the merchandise minus the actual cost of shipping and the cost of return shipping. All cred...
Mon, Nov 2, 2020 at 12:27 PM
What do I do if my shipment was lost or damaged in transit?
All Packages are inspected for damage before they ship from our warehouse. If your package has been damaged in transit, please contact customer service imme...
Mon, Nov 2, 2020 at 12:28 PM
What do I do if an item is missing from my shipment?
While we will do our best to ship from our distribution center to you, not all items will shop from there. In some cases, we will split the order and ship e...
Mon, Nov 2, 2020 at 12:29 PM
Can I keep a gift item if I return the product they were included with?
Items sent as a promotional gift (Gift With Purchase) are required to be returned if the qualifying product is returned for a refund or store credit. If the...
Mon, Nov 2, 2020 at 12:29 PM